Refund policy
RETURNS AND REFUNDS
COFFEE PURCHASES
With an emphasis on quality, our coffee undergoes daily QC tests, and orders are dispatched roast-to-ship. Because of this, we don't exchange or typically accept returns on coffee.
If you are unsatisfied with the quality of your beans, please contact our team immediately at [email protected].
EQUIPMENT, PUBLICATIONS AND MERCHANDISE
FAULTY OR INCORRECT ITEM
If you received a faulty or incorrect item, we’re sorry. Please email us at [email protected] within 15 days of your purchase so we can arrange a replacement or refund immediately.
RETURN OR EXCHANGE
Should you want to return or exchange any equipment, books or merchandise, we’re here to help. For returns, we can only accept unused items in their original packaging.
If you need help with any of the above, please email us at [email protected] within 30 days of purchase to make the necessary arrangements.
WARRANTY
For any warranty claims on products not manufactured by Square Mile Coffee Roasters, please read our Terms & Conditions here. Please email us at [email protected] to start the process.
At the moment, we can only offer free returns to customers in the UK
DELIVERY
On regular shipping services, the expected delivery times for our coffee is 3 - 5 working days for orders within the UK and 5 - 15 working days for all international orders.
Delays can occur due to circumstances out of our control such as customs checks, local weather conditions or high volumes during the holiday periods. If you are experiencing any issues with your shipment, please email [email protected] within 15 days of your purchase and we can look into that for you.
If you have any other questions or problems we have not listed above, please contact us!
SUBSCRIPTIONS
Coffee subscription orders are processed on the roast day following your charge date and will be shipped within 24 hours of roast. The expected delivery times for subscriptions shipped via Royal Mail are:
- 3 - 5 working days for UK orders
- 5 - 15 working days for all International orders.
MISSED DELIVERY OR MISSING ORDER
For recurring subscriptions, a suitable replacement coffee or a refund will be applied, provided this information is communicated within 28 days of shipping.
For a fixed-term or gift subscription, a missed delivery or missing order can be added to your fixed period, or you can ask for an immediate replacement as outlined above.
We’re here to help if you have any questions about returns or other services. Our contact information is posted below:
The Square Mile Coffee Roasters LTD
Unit 13 Uplands Business Park, Blackhorse Lane, London, E17 5QJ
(+44) 207 729 3744
Company Number: 06314250
VAT Number: GB916379401