We strictly source coffee within a sustainable, impact-led and transparent supply chain. Working closely with our supply partners to ensure the traceability of our coffee supply, our transparency reports are available upon request. Our values are centred around respect for individuals and their human rights. Strictly sourcing within a transparent supply chain, we selectively work with partners and suppliers who share these values. Holding each other accountable to the highest ethical standards to operate ethically, compliantly, and professionally, we agree this is not only a requirement but a shared responsibility in our commitment to ethical business practices.

Our coffees are available for purchase in 350g or 1kg retail bags. Why 350g bags, you ask? Over the years, we’ve travelled extensively and, needless to say, bought a lot of coffee. Finding 250g too little to really get to know and familiarise yourself with a coffee, especially for espresso, we identified the 12oz size, common in the US, as our ideal ratio. Not too little, not too much. To keep the metric even, we rounded 341g up to 350g.

Single orders of 350g bags are shipped in letterbox-friendly packaging for your convenience. Royal Mail approved and designed to fit through a standard UK letterbox, these bags and boxes are fully recyclable. We recommend you decant your beans into an airtight container, like the Fellow Atmos Canister, for convenient storage once opened. Standard UK letterbox dimensions: L35.3cm x W25cm x D2.5cm 

Except for our coffee labels, all our coffee packaging is recyclable. Our coffee bags are made from level 4 LDPE material, which is accepted in most curbside recycling services. Please check with your local authority. For your convenience, our labels are re-stickable, which means instead of it being single-use, you can remove them from the bag to stick on your hopper or airtight coffee container, or, our favourite thing to do, collect them in your Coffee Diary made from recycled single-use coffee cups.  Made from responsibly sourced and FSC-approved cardboard, our boxes are 100% recyclable.

Our coffee is dispatched within 24 hours of being roasted. The benefit of roast-to-ship is it offers consistency. When you know you are always going to receive your coffee as fresh off-roast as possible, you have more control over your preferred resting period, allowing you to enjoy your seasonal beans at their peak. Yes, coffee is a shelf-stable product and, when stored well, can last longer than expected; however, for the best results, we recommend you enjoy it within 3 months of its roast date and one month after opening your bag of beans. 

Once opened, store your beans and bag sealed in a cool, dark place. To keep your coffee fresher for longer, we recommend decanting your beans in an airtight container or freezing them.

Once ground, coffee oxidises and loses its flavour quickly. The grind size also affects how your coffee extracts and, therefore, the flavour in your cup. To offer the best results, we only ship freshly roasted whole beans. You can read more about it in this blog post here, and should you want, head over to our equipment page to browse our grinders, 

All orders, including subscriptions, are processed daily at 8:30 AM UK time. Please note that we cannot accept cancellations on coffee or subscription orders once they have been processed for roasting.

Once you have placed an online or subscription order, you can find your coffee info card in your order history. Simply click on the order number to access and print the PDF. Blend info cards update every time a blend changes, so please be sure to download these as close to your purchase as possible. 

We roast and ship coffee Monday through Friday. After you place your order, we'll process it on the next roast day and ship within 24 hours of roasting. If you order on a Friday, your coffee may be shipped on a Monday. *Orders placed before 8:30 am UK time on business days will be shipped on the same day. Subscription orders will be dispatched on the next roast day following your payment date.

For all UK orders, we use Royal Mail Tracked 48 delivery as standard. While we can't promise delivery within 48 hours, this service is pretty reliable with minimal delays. If you prefer, you can choose Royal Mail Tracked 24 or DPD at checkout. All UK orders shipped with DPD are for next working day delivery. Although we cannot guarantee next-day delivery, we find these usually arrive within 3 working days. Please note this service only delivers on working days (Monday-Friday).

For international orders, you can upgrade to Royal Mail Tracked or DHL at checkout. If you select the standard Royal Mail option, deliveries may take anywhere from 3 working days to 3 weeks, depending on the destination. We recommend tracked shipping for your convenience and where possible. DHL offers different services depending on your final destination. DHL Express deliveries can be expected to take 3-6 working days, while DHL Economy Select deliveries can take 4-10 working days.

Please keep in mind that import taxes and customs clearance charges are not included in our shipping rates for orders outside of the UK and EU, and there may be an additional cost depending on your shipping destination's taxation policies. Any import charges will be handled by your local courier company, not Royal Mail. For more details, feel free to contact your local customs office or visit their official website.

We offer tracked shipping to ensure the safe and timely arrival of your order. Please provide a P.O. Box delivery address to comply with strict customs and import regulations. For personal purchases, we recommend not shipping to business addresses, as they might cause customs delays.

Please see our returns policy here. 

An ongoing subscription is available in a weekly, fortnightly or monthly format and will be charged via direct debit. This will continue until you pause or cancel your subscription, which can be done anytime. Fixed-term subscriptions are settled in full as an up-front payment. Great as gifts, they also work well for office accounts, allowing users to select a weekly, fortnightly or monthly delivery of coffee for a fixed period of 3, 6 or 12 months.  Contact Us

Our roasting days are Monday through Friday. Your subscription orders will be dispatched on the next roast day following your payment date. All payments charged on a Friday and accrued over a weekend will be processed and dispatched on a Monday. Unless otherwise advised, orders accrued over a holiday period will be processed and dispatched on the first roast date back. 

Your billing period starts on the day you sign up for your subscription and will recur according to the frequency you select. 

In order to pause or cancel your ongoing subscription, follow the ‘manage my subscription’ link on your account page. 

In order to pause or cancel your ongoing subscription, you need to follow the ‘manage my subscription’ link on your account page. 

You can update or change your card details and address in your customer portal. Log in to your account, and head over to manage my subscriptions to access your account details.  If you need help updating your account or have questions, please contact us at webshop@squaremilecoffee.com.

Our subscription coffees are available for purchase in 350g or 1kg retail bags. Once opened, store your subscription beans and bag sealed in a cool, dark place. To keep your coffee fresher for longer, we recommend decanting it into an airtight container or freezing it. To offer the best results, we only ship freshly roasted whole beans. Head over to our equipment page to browse our grinders.

Single orders of 350g bags are shipped in letterbox-friendly packaging for your convenience. Royal Mail approved and designed to fit through a standard UK letterbox, these bags and boxes are fully recyclable. We recommend you decant your beans into an airtight container, like the Fellow Atmos Cannister, for convenient storage once opened. Standard UK letterbox dimensions: L35.3cm x W25cm x D2.5cm 

Except for our coffee labels, all our coffee packaging is recyclable. Our coffee bags are made from level 4 LDPE material, which is accepted in most curbside recycling services. Please check with your local authority. For your convenience, our labels are re-stickable, which means instead of it being single-use, you can remove them from the bag to stick on your hopper or airtight coffee container, or, our favourite thing to do, collect them in your Coffee Diary made from recycled single-use coffee cups.  Made from responsibly sourced and FSC-approved cardboard, our boxes are 100% recyclable. 

All subscription orders are processed daily at 8:30 AM UK time. Please note that we cannot accept cancellations on coffee or subscription orders once they have been processed for roasting.

Your 12 Lessons in Coffee subscription coffee and lesson kit will ship every second Friday of the month. Upon sign-up, you will receive a welcome lesson which will be processed the roast day following your sign-up and 1st payment. 

Charged once a quarter (every 3 months), your 12 Lessons subscription charge date will be based on the date you signed up. For instance, if you signed up on the 7th of the month, you will be charged on the 7th of every 3rd month. 

We’re sorry, we don’t offer the ability to pause any 12 Lessons Subscriptions. Upon completion, your 12 Lessons subscriptionand recurring payments will automatically stop however, should you want to cancel the program before completion, you can do so at any time. Once cancelled, you will still receive any outstanding orders included in your quarterly payment.

You can update or change your card details and address in your customer portal. Log in to your account, and head over to manage my subscriptions to access your account details and make the necessary amendments. If you need help updating your account or have questions, please contact us at webshop@squaremilecoffee.com.

Our roastery is a production location for now and doesn't serve coffee or sell retail packs for home. Visits are by appointment only. Head to Square Mile Events to learn more about joining our monthly tours and tastings or sign up to our newsletter to receive updates on any of our bookable workshops. If you want to chat with our team about wholesale or other business opportunities, we’d love to hear from you! Please contact us at info@squaremilecoffee.com or make an appointment to visit us at: Unit 13, Uplands Business Park, Blackhorse Road E17 5QJ.